Política de reembolso

RETURN & EXCHANGE POLICY

All sales are final. We do not offer refunds. Exchanges are available only under the conditions outlined below.

EXCHANGE ELIGIBILITY

  • You have 15 calendar days from the delivery date to request an exchange.

  • The item must be returned in new, pristine condition — unworn, unaltered, undamaged, and showing no signs of use.

  • The item must be returned in the original box and packaging, including everything that was originally included with the shipment.

  • This includes, but is not limited to:

    • Jewelry box

    • Cleaning cloth

    • Certificate of authenticity

    • Jewelry pouch

    • Free gifts

    • Promotional items

    • Free earrings

    • Free socks

    • Stickers

    • Thank-you cards

    • Any other item included with your order.

  • Missing any original item automatically voids the exchange request.

RETURN SHIPPING

  • Return shipping costs are the responsibility of the customer.

  • FAZE Jewelry will provide a prepaid return shipping label that may be used with a major shipping carrier.

  • The cost of the return shipping label will be billed to the customer or deducted from the exchange value.

  • The customer must hand the package to the carrier within two (2) business days after the return label has been issued.

  • If the package is not accepted by the carrier within those two business days, the exchange authorization is automatically cancelled and the sale remains final.

EXCHANGE LIMIT

  • Each order is eligible for one (1) exchange only.

  • Once an item has been exchanged, the replacement item becomes a final sale and is not eligible for another exchange unless it arrives damaged or defective.

INSPECTION PROCESS

Every returned item is carefully inspected upon arrival.

Exchange requests will be denied if the item shows any of the following:

  • Signs of wear

  • Scratches

  • Chips

  • Missing stones

  • Bent components

  • Resizing

  • Repairs performed by third parties

  • Odors

  • Dirt

  • Damage

  • Missing accessories

  • Missing packaging

If an exchange is denied, the item will be returned to the customer at the customer's expense.

SIZE EXCHANGES

Customers are responsible for selecting the correct ring, bracelet, necklace, or chain size before placing an order.

Approved size exchanges remain subject to this Return & Exchange Policy.

Customers are responsible for all shipping costs related to size exchanges.

FINAL SALE ITEMS

The following items are final sale and cannot be returned, exchanged, or refunded under any circumstances:

  • Personalized jewelry

  • Custom jewelry

  • Engraved jewelry

  • Custom sizing

  • Made-to-order products

  • Products manufactured upon customer request

  • Grillz

  • Gift cards

  • Clearance items

  • Final sale items

EARRINGS

For hygiene and health reasons, earrings that have been worn are not eligible for exchange.

DAMAGED OR DEFECTIVE ITEMS

Any damaged or defective item must be reported within seven (7) calendar days after delivery.

To submit a valid claim, customers must provide:

  • An unedited continuous video clearly showing:

    • The sealed shipping package

    • The shipping label

    • The package being opened

    • The item inside

Claims submitted without this video will not be accepted.

If FAZE Jewelry determines that the product is defective, we may repair or replace the item at our sole discretion.

REPAIRS

We may offer repair services for eligible products, including:

  • Loose stones

  • Missing stones

  • Broken chains

  • Broken clasps

  • Tarnishing

  • Fading

Repair eligibility is determined solely by FAZE Jewelry.

Customers may be responsible for:

  • Shipping costs

  • Return shipping

  • Repair fees

  • Replacement stones

  • Replacement components

LOST OR STOLEN PACKAGES

FAZE Jewelry is not responsible for packages that are marked as Delivered by the shipping carrier.

If a package is lost while in transit, we will gladly assist the customer in filing a claim with the shipping carrier.

REFUSED OR UNDELIVERABLE PACKAGES

If an order is:

  • Refused by the customer,

  • Returned because of an incorrect shipping address,

  • Returned because the customer failed to claim the package,

  • Returned for any customer-related reason,

all shipping costs, return shipping costs, insurance fees, and carrier charges will be deducted from any exchange credit.

ORDER CANCELLATIONS

Orders may not be cancelled after they have entered processing or have been shipped.

Custom, personalized, engraved, and made-to-order products cannot be cancelled once production has begun.

COLOR VARIATIONS

Product colors may appear slightly different due to:

  • Screen settings

  • Mobile devices

  • Lighting

  • Photography

  • Manufacturing variations

These differences are not considered defects.

NATURAL MATERIALS

Natural diamonds, gemstones, pearls, and precious metals may contain slight variations in:

  • Color

  • Texture

  • Inclusions

  • Shape

  • Finish

These natural characteristics are not defects.

WARRANTY DISCLAIMER

This policy does not cover:

  • Normal wear and tear

  • Scratches

  • Accidental damage

  • Water damage

  • Chemical exposure

  • Perfume

  • Lotion

  • Sweat

  • Abuse

  • Misuse

  • Improper cleaning

  • Damage caused by third-party repairs

  • Damage caused by resizing performed by third parties

CHARGEBACK POLICY

By placing an order with FAZE Jewelry, the customer agrees to contact FAZE Jewelry first to allow us the opportunity to resolve any issue before initiating a payment dispute or chargeback.

FAZE Jewelry reserves the right to dispute fraudulent chargebacks using available evidence, including but not limited to:

  • Order records

  • Payment records

  • Shipment tracking

  • Delivery confirmation

  • GPS delivery data

  • Signature confirmation

  • Photographs

  • Videos

  • Customer communications

  • Fraud detection reports

RIGHT TO REFUSE

FAZE Jewelry reserves the right to refuse any exchange, repair request, warranty request, or future order if:

  • This policy has not been followed,

  • Fraud is suspected,

  • Abuse of the exchange process is detected,

  • False information has been provided,

  • Suspicious activity is identified.

POLICY CHANGES

FAZE Jewelry reserves the right to modify or update this Return & Exchange Policy at any time without prior notice. The version of the policy in effect at the time the order is placed will govern that purchase.